Returns & Exchanges
At Pie Matrix, we stand by the quality of our electronics and offer a comprehensive 30-day return policy for all hardware and accessories. If you are not completely satisfied with your purchase, we provide a streamlined process for replacements or full refunds to ensure your tech setup is perfect.
Initiate Request
Log into your Pie Matrix account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the electronic device in its original manufacturer packaging with all included cables, manuals, and components to ensure eligibility for a full refund.
Shipping Labels
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Inspection & Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing