Frequently Asked Questions
Everything you need to know about shopping with Pie Matrix
What is the standard shipping time for electronics?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and tracking information is emailed as soon as your package departs our warehouse.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold on Pie Matrix come with a minimum 12-month manufacturer warranty. Some premium brands may offer extended coverage, which will be specified on the product page.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to non-defective opened electronics.
Are the devices sold on Pie Matrix brand new or refurbished?
All products are 100% brand new and factory-sealed unless explicitly labeled as 'Certified Refurbished' in the product title and description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For high-value electronics, we also offer financing options through Klarna and Affirm.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website. You can also log in to your Pie Matrix account to view live status updates.